Frequent answer and question
General question
You can book a flight in five simple steps: 1) enter your departure and arrival cities, 2) select your travel dates, 3) choose the desired flight, 4) enter passenger details, 5) pay securely online. After payment, you will immediately receive a confirmation email with your booking number.
Yes, changing or canceling is usually possible according to your ticket’s fare conditions. Flexible fares often allow rebooking without fees up to a certain deadline; promotional fares tend to have more restrictions. Always check the conditions in your confirmation or contact our team.
We accept iDEAL, credit cards (Visa, Mastercard, American Express), and PayPal. All transactions take place over an encrypted connection and comply with current security standards (including 3D Secure where applicable). Keep your payment receipt and booking number for quick support.
Yes, your payment is secured with advanced encryption and fraud detection. We do not store full card details and work with certified payment providers. Check the padlock icon in your browser and use two-factor authentication where possible.
Yes, there are regular promotions such as early-bird deals, last-minute offers, and seasonal discounts. Sign up for the newsletter and follow our social channels to get updates first. Tip: being flexible with dates and airports can lower the price.
In case of delay or cancellation, we’ll notify you by email or SMS and, if possible, help rebook you on the next available flight. Depending on the airline and situation, you may be entitled to care or compensation under local regulations. Keep all travel expense receipts for any claims.
In many cases, you can select a seat during booking or via “Manage My Booking.” Certain seats, such as extra legroom or priority seats, may incur a surcharge and be subject to conditions. If you have a preference, choose early.
Baggage allowance and dimensions vary by airline and fare selected. Check your e‑ticket for your exact rules, and weigh your suitcase at home to avoid extra charges at the airport. Special baggage (sports equipment, instruments) often requires advance notification. A concise overview by airline can be found in the FAQs.
Requirements depend on your destination, nationality, and length of stay. Check your passport’s validity in time and consult the embassy or consulate of your destination country. Some countries also require an electronic travel authorization or additional documents. For up-to-date visa and entry information by country, you can also consult the official Dutch government page or the official government page of your own country.
We’re happy to help with things like wheelchair assistance, special meals, traveling with children, or bringing medical equipment. Please submit your request preferably during booking or at least 48 hours before departure so we can arrange everything with the airline. Some services may require documentation or an additional fee. You can find more explanation and instructions in the FAQs.
